Serve more customers,
in less time
Complete multi-agent WhatsApp Business platform for companies that need to scale support, sales, and communication with real efficiency.
How it works
From setup to your first conversation in minutes — no technical complexity.
Connect your number
Link your WhatsApp Business number via Meta's official Cloud API in just a few minutes.
Set up your team
Create agents, form teams, and distribute inboxes according to your operation's workflow.
Serve at scale
Manage all conversations in real time, assign tickets, resolve issues, and track complete history.
Features
A complete platform for modern support teams.
Multi-agent
Multiple agents responding to conversations simultaneously, with full visibility of what each one is doing.
Official Cloud API
Direct integration with Meta's WhatsApp Business Cloud API, ensuring compliance and reliability.
Multiple inboxes
Manage multiple WhatsApp numbers in a single dashboard, separated by department or function.
Teams and tags
Organize agents into teams, classify conversations with tags, and route tickets to the right person.
Support kanban
Visualize the conversation pipeline on a customizable kanban board to track demand progress.
Contact CRM
Complete contact management with conversation history, notes, and ad source tracking.
Official Meta integration
Multiconex exclusively uses the WhatsApp Business Cloud API — Meta's official business API. This ensures compliance with terms of use, message delivery reliability, and access to the platform's latest features.
- Receiving and sending messages via official webhooks
- Support for text, images, videos, documents, and audio
- Multiple phone numbers per account
- Full compliance with Meta policies
- Number status and quality management
- Integration with Meta Business Manager
Multiconex requires client companies to obtain recipient consent (opt-in) before initiating WhatsApp conversations, in compliance with WhatsApp Business Policies.
"messaging_product": "whatsapp" "type": "text" "from": "5511999999999" "text": { "body": "Hello, I need help" }
Use cases
From small business to large operations — Multiconex adapts.
Customer support
Centralize all your company's support on a single collaborative platform.
- Automatic triage by teams
- Ticket resolution and closure
- Complete history per contact
Sales and prospecting
Manage leads, track negotiations, and convert more through WhatsApp.
- Sales pipeline kanban
- CRM with lead source (ads)
- Sales rep assignment per conversation
Business communication
Use WhatsApp as the official communication channel with customers and partners.
- Separation by department
- Multiple inboxes
- Team reports
Ready to get started?
Access the platform and transform your company's customer service today.
Enter the platform