About Multiconex

What is Multiconex

Multiconex is a SaaS (Software as a Service) multi-agent customer service platform for WhatsApp Business, built in Brazil for companies that need to manage multiple agents and conversations in a single centralized dashboard.

Whether you are a small business with two agents or an operation with dozens of simultaneous agents, Multiconex organizes the service workflow, ensures conversation traceability, and improves the end-customer experience.

Our mission

To make WhatsApp customer service accessible, organized, and scalable for companies of all sizes — with a platform that is easy to set up, reliable in day-to-day use, and fully compliant with Meta Platforms policies.

WhatsApp Business Cloud API integration

Multiconex uses exclusively the WhatsApp Business Cloud API — Meta's official business API. This means:

We do not use unofficial APIs or solutions that violate WhatsApp's terms of use. All message traffic passes through Meta's certified infrastructure.

• Full compliance with Meta Platforms Terms of Service and usage policies;
• Sending and receiving messages through official WhatsApp infrastructure;
• Support for text, images, videos, documents, and audio;
• Management of multiple phone numbers per account;
• Real-time webhooks for immediate response to customer messages.

Key features

• Customer service dashboard with multiple simultaneous agents;
• Multiple inboxes (several WhatsApp numbers per company);
• Organization by teams, labels, and service status;
• Service kanban for visual pipeline tracking;
• Contact CRM with full conversation history;
• Contact source tracking (including ads);
• Role-based access control (admin and agent);
• Complete data isolation between client companies.

Compliance and privacy

Multiconex was built with compliance in mind from day one. Our platform complies with the Brazilian General Data Protection Law (LGPD — Law 13.709/2018) and Meta Platforms policies for platforms integrated with WhatsApp Business.

Each client company accesses exclusively its own data. Conversations, contacts, and settings are completely isolated between clients.